Well, it saddens me to have to write this, but ignored emails have left me no choice. I am DONE with Matt at Throttle Happy.
When I purchased the tuning solution, it was agreed upon that I wanted an 87 tune, a 91 tune, and an e85 tune. While the 87 and 91 tunes seem to function fine, the e85 does not. The first iteration was met with popping a code and running dangerously lean when switching to "open loop." So I went back to one of the other tunes, and emailed Matt about the lean issue. He tells me it could be fuel filter so I replace that. Nope, tell him that's not the issue. He tells me he'll send me a revised tune. MONTHS later, he sent me the revised tune, saying that should fix the issue. I load it up, all seems great until I hit a NOTICEABLE loss of power when I hit "open loop" and lo and behold, it's running dangerously lean again. Only this time, the code doesn't come up... I even continued running it for double the amount of time as the first time, and still no code. I reload one of the other tunes, and email Matt. No response. Weeks go by and my mind gets to turning... So I load up the first tune and note my AFR's using my ScanGauge. Then I load the second tune and note the AFR's. Same. Damn. Numbers. So I can't seem to come up with any other conclusion except that he just simply disabled the lean code in the ECU so I wouldn't notice the car running lean. Which severely upsets me because running that lean on e85 is just begging for a blown motor. And he knowingly attempted to allow me to run my motor in those dangerously lean conditions. I have emailed him multiple times about this and have not received a response. The last one was two weeks ago. And by the way, my emails have not been scathing, rude, or anything of the sort. Here is my most recent for example.
So he's not just ignoring some guy acting like a dick. He's ignoring a respectful but concerned customer that has given him every opportunity to rectify his mistakes.
So yeah, I'm done with him and Throttle Happy. And sadly, I hope others follow suit. I really wanted to like him and I loved having a tuning solution available for the FB20, but I just simply cannot risk running a subpar tune with band-aid fixes to "shut me up." I am going to have Delicious Tuning load up their tune in my car in a few weeks. The benefits to them are, first and foremost, they are local so any issues can be resolved in a timeframe measured in days and not months, and their tune is scaleable, so it adjusts fueling and timing based on octane rating so no need to run separate tunes. Unfortunately, I will be losing e85. But hell, it's not like I have that right now either.
Matt Mcleod, I know you come onto forums every so often. If you come across this, I sure hope you have a good reason for just disabling my lean code rather than actually fixing the tune. If you can explain that to me in truth and provide me with a usable e85 tune that you promised me, I'll gladly take all of this back. But until then, I won't be running your tunes, and hope many others follow my footsteps. Your customers deserve better. Don't promise lifetime service if you cannot provide it.
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