Originally Posted by AlexAlejan
I'm with RubySu on this, I'd be asking tons of questions. At the very least you should get some cash back from the hassle/damage.
Having worked with a dealership and selling cars, since the car is not under your ownership yet, it's likely they will not discount for the shipping damage. In that case, the shipper has insurance and it is taken care of from that.
Long and short is things get damaged in shipping, you can ask questions but I don't think anyone has the answers and you have to figure out what answers you want. When I was selling, there was a boat that sank and it had ordered cars on it. I had to call the clients and let them know we were going to reorder the car because of this. A client said they were going to call their insurance company and see what they cold get and I said that since it was not under their ownership and still owned by the manufacturer the insurance company could not do anything.
It is frustrating but know that the dealership is doing a good job to fix this because they will be on the hook for this from now on.