Strut mount problems? - Club Crosstrek | Subaru XV Crosstrek Forums
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Old 05-29-2016, 03:59 AM   #1
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Default Strut mount problems?

Since day one I have noticed that my crosstrek has some intermittent suspension noise and vibration that I'm not very pleased with. It happens mostly at low speeds on uneven pavement. I figured that's just how the car was designed and learned to live with it.

The other day I was filling up at the gas station and a couple with a 2015 crosstrek asked me if my suspension is "clunking" or "popping" yet. They said the strut mounts are bad, there is a TSB for it, and the dealer won't do anything about. I said that I have some complaints about the suspension but it never occurred to me that anything was "wrong" with any suspension components on the car. So of course ever since then I'm noticing the vibration more and more and I feel it more through the break pedal and steering wheel. What can I say? In full disclosure I'm kind of a human NVH analyzer.... noises, rattles, and vibrations really drive me nuts.

Anyway, I did a little research. There is a TSB# 5-61-2016 - "Popping" Sound from Front Strut Mounts on Low Speed Turns.

I haven't been able to read the TSB yet because I'm not going to pay Subaru $34 to get access to it. As I understand it, there is a superseded strut mount P/N 20320FG012 and this TSB instructs techs to replace the part with the new one.

Has anyone out there had experience with this issue? Thanks

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Old 05-29-2016, 07:38 AM   #2
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My XV Crosstrek makes some odd noises too on bumpy surfaces, especially off-roading... I need to see if this TSB applies to mine and add it to a list of TSB's for the forum..
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Old 05-29-2016, 07:04 PM   #3
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Quote:
Originally Posted by AWDfreak View Post
My XV Crosstrek makes some odd noises too on bumpy surfaces, especially off-roading... I need to see if this TSB applies to mine and add it to a list of TSB's for the forum..
TSB 05-61-16 Full description of TSB from Subaru:
“Popping” Sound from Front Strut Mounts on Low Speed Turns

This bulletin announces a design change to the front strut mounts intended to address customer
concerns of a popping-type sound which may be heard when making low speed turns.

Information contained in any technical document found on the STIS web site should only be used as reference material for highly trained automotive technicians. Only automotive technicians have the training and the special tools/equipment to repair Subaru vehicles.
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