[Geoffh]

Hi group! I have a 2020 Crosstrek that I love. Except for one problem - it has a rattle that the dealer can’t fix. The car has been to the dealer 6 times for a total of 36 days. A regional rep has looked at the car. We are now at the point of replacing the car, I think. The talk of replacing the car started last October. I’ve had a couple of conversations with both the sales manager and the maintenance supervisor, however, lately, neither of them are returning my calls, text messages or emails. Has anyone experienced this and what action did you take next? Thank you.

 

[Subaruplatt]

I finally figured out that on mine it was the inside padding on the front a pillars.
Just touching them stops it. While it never bothered me I did occasionally wonder where it was coming from. What does yours sound like?

 

[Cogen Man]

There was a post a long time ago about a rattle that came from the glove compartment . The fix was a piece of foam tap on the left outer side of the door I think. Just a thought.

 

[Cogen Man]

Glovebox Rattle!

Been experiencing some annoying rattles coming from the glovebox area. Happens everytime I go over uneven pavement or small bumps. Ive tried taking everything out of the compartment and the sound is still present. Anyone else has this problem? Im guessing its the plastic hinge that holds the...

www.clubcrosstrek.com

Found this

 

[Geoffh]

I finally figured out that on mine it was the inside padding on the front a pillars.
Just touching them stops it. While it never bothered me I did occasionally wonder where it was coming from. What does yours sound like?

Hi. It sounds like metal on plastic.

 

[MRM69]

When text, email and phone calls fail, go back to the most reliable form of communication...show up in person everyday if necessary until you get your problem resolved. You spent a lot of money on a car that is not meeting your satisfaction, you are the one in control of fixing that.

The above advice comes from a short class i teach on the three primary forms of communication:

email - least reliable for getting your message across
phone - somewhat reliable at getting your message across
in person - most reliable way to get your message across

Good luck, hopefully it gets resolved soon!

 

[Geoffh]

When text, email and phone calls fail, go back to the most reliable form of communication...show up in person everyday if necessary until you get your problem resolved. You spent a lot of money on a car that is not meeting your satisfaction, you are the one in control of fixing that.

The above advice comes from a short class i teach on the three primary forms of communication:

email - least reliable for getting your message across
phone - somewhat reliable at getting your message across
in person - most reliable way to get your message across

Good luck, hopefully it gets resolved soon!

Thank you.