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Hello,
I have a new-to-me 2016 Subaru CrossTrek Hybrid. Apple CarPlay does not appear to be an option. When I try to use my iPhone (plugged in via USB and Bluetooth enabled), I have a series of issues:
-poor outgoing phone audio quality
-music/podcasts fading in and out
-grayed out dialpad and settings options on the car screen
-Siri will not activate reliably from touching the voice button

Any tips? Of course the dealership was happy to get paid a couple weeks ago but doesn’t know anything about fixing this... I’m loathe to spend additional $$$ getting it diagnosed right now as I purchased it so recently.

Thanks!
 

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Quite often it’s the cable. Sometimes Bluetooth gets set to front speakers only.
Try resetting the phone, upgrading software, a new cable, deleting and re-pair blue tooth.
 
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