Subaru XV Crosstrek Forums banner

1 - 13 of 13 Posts

·
Registered
Joined
·
6 Posts
Discussion Starter · #1 ·
Hi, My 2021 Crosstrek Limited that I bought CPO WITH ONLY 300 MILES on it is giving me problems with the navigation. I have Google Auto and my phone is plugged in. This was working fine for the 3 weeks I have the car and today when I asked for directions it said "Something is wrong ". This is when I'm pressing the phone button on the steering wheel and telling the system what I want it to do. Even if I ask it to call someone, it says "something is wrong". If I unplug my phone , my phone will give me directions or make a call. I brought it in to Subaru today and they had their "expert" who teaches about the working of everything inside the car help me and he couldn't figure it out. They set up an appointment for me for Tuesday and said they're going to look into updates from Google and will check out the car. It's under warranty so obviously it won't cost me, but that's not the point. Why would this happen on a new car and does anyone know what could be wrong? I'm really upset. Thanks
I also have a new charging wire for my phone.
 

·
Registered
Joined
·
6 Posts
Discussion Starter · #4 ·
I had to uninstall the latest update on my Samsung galaxy s20 phone. It is the Android System Web View update. Now my maps and commands on my wheel work. I don't know what will happen when the next update comes around.
 

·
Registered
Joined
·
19 Posts
I used to be a Delivery Specialist for a Subaru Dealership and 99% of the time issues with Android Auto either have to do with the phone or the cord. Some cheap cords will charge but not transfer data. This was usually my process of elimination to narrow down the root of the problem:

  • Try your phone with a different cord
  • Try a different phone (with the new and the old cords)
  • Factory reset the head unit and repeat with both phones
  • Uninstall and reinstall the Android Auto app
  • Check for a software update on your phone
  • If none of those work, try your phone in a different car on the lot. (I've only got to this step once)
 

·
Registered
2021 Sport w/ Eyesight
Joined
·
1 Posts
I had to uninstall the latest update on my Samsung galaxy s20 phone. It is the Android System Web View update. Now my maps and commands on my wheel work. I don't know what will happen when the next update comes around.
I don't know the frequency of the updates, but Google fixed this issue. If you see an update for Webview in the Play Store, it fixes the issue (it fixed it for me).
 

·
Registered
Joined
·
8 Posts
Hi, My 2021 Crosstrek Limited that I bought CPO WITH ONLY 300 MILES on it is giving me problems with the navigation. I have Google Auto and my phone is plugged in. This was working fine for the 3 weeks I have the car and today when I asked for directions it said "Something is wrong ". This is when I'm pressing the phone button on the steering wheel and telling the system what I want it to do. Even if I ask it to call someone, it says "something is wrong". If I unplug my phone , my phone will give me directions or make a call. I brought it in to Subaru today and they had their "expert" who teaches about the working of everything inside the car help me and he couldn't figure it out. They set up an appointment for me for Tuesday and said they're going to look into updates from Google and will check out the car. It's under warranty so obviously it won't cost me, but that's not the point. Why would this happen on a new car and does anyone know what could be wrong? I'm really upset. Thanks
I also have a new charging wire for my phone.
I dont want to be the bearer of bad news but my daughter owns a 2016 seems like there has been nothing but problems,,,, all to do with wiring, wiring harness, possible short in wiring, stereo can control other things in car, it can shut it down while driving, headlights constantly blowing out, it has been nothing but a NIGHTMARE for her. Subaru has not accepted any responsibility for all of this. Im sorry you are having these problems, if I were you I would get rid of it as fast as you got it!!!! I personally loved Subarus, we have two but the older ones with real headlights were much better. We have a 1999 Subaru Legacy and a 2001 Subaru Sport Impreza 263+ thousand miles on it and going strong....but when it comes to newer models and especially the Crosstreks I would never buy one!!!! Good luck...Christina
 

·
Registered
Joined
·
50 Posts
I dont want to be the bearer of bad news but my daughter owns a 2016 seems like there has been nothing but problems,,,, all to do with wiring, wiring harness, possible short in wiring, stereo can control other things in car, it can shut it down while driving, headlights constantly blowing out, it has been nothing but a NIGHTMARE for her. Subaru has not accepted any responsibility for all of this. Im sorry you are having these problems, if I were you I would get rid of it as fast as you got it!!!! I personally loved Subarus, we have two but the older ones with real headlights were much better. We have a 1999 Subaru Legacy and a 2001 Subaru Sport Impreza 263+ thousand miles on it and going strong....but when it comes to newer models and especially the Crosstreks I would never buy one!!!! Good luck...Christina

I had a 16 Crosstrek but only kept it a year and a half. I ordered an 18 Limited. At 40,600 miles, my driver's headlight went out. They are the LED's that swivel. The swivel feature was the problem, it turned off the light for safety but I think that is a safety issue since they LED was good. I found out if you press the SRH button, the headlights won't turn anymore. I got my light back on, I went to my dealer, they said it would cost $1,437 to replace entire assembly! Of course I refused, wasn't going to pay that. Then a few days later my illumination for my passenger heated seat button went out. It goes on and off now, some loose connection. This should happen with only 40,600 miles on it. So I'm going to get a 16 or 17 Lexus RX hopefully this year. Past Subarus with my family they have been rock solid but now I have these issues, going to get rid of it this year.
 

·
Registered
Joined
·
8 Posts
I had a 16 Crosstrek but only kept it a year and a half. I ordered an 18 Limited. At 40,600 miles, my driver's headlight went out. They are the LED's that swivel. The swivel feature was the problem, it turned off the light for safety but I think that is a safety issue since they LED was good. I found out if you press the SRH button, the headlights won't turn anymore. I got my light back on, I went to my dealer, they said it would cost $1,437 to replace entire assembly! Of course I refused, wasn't going to pay that. Then a few days later my illumination for my passenger heated seat button went out. It goes on and off now, some loose connection. This should happen with only 40,600 miles on it. So I'm going to get a 16 or 17 Lexus RX hopefully this year. Past Subarus with my family they have been rock solid but now I have these issues, going to get rid of it this year.
Hi I just heard a Subaru recall for 2018-2019 has rear suspension issues, and engines can shut down while driving some software issues so all you folks can now get some problems solved. As for my daughter she has the software issues with not only radio but headlights and other stuff i mentioned on here. May 28th this starts the recall.Christina
 

·
Registered
Joined
·
50 Posts
Hi I just heard a Subaru recall for 2018-2019 has rear suspension issues, and engines can shut down while driving some software issues so all you folks can now get some problems solved. As for my daughter she has the software issues with not only radio but headlights and other stuff i mentioned on here. May 28th this starts the recall.Christina

I checked my Crosstrek, the recall for rear suspension issues is for mine but I have to wait until end of May or so to have it done. The engine stall isn't part of my Crosstrek recall which I'm surprised because I got my 18 Crosstrek in August of 2017. I don't have an issue anymore with my radio. I did when I got it, had two updates to it, and then I was able to turn off the radio, wasn't able to do that when I first got the vehicle. I still have both headlights working because I push the SRH button everytime I start the vehicle, and I drove mostly at night. Good luck with your issues.
 

·
Registered
Joined
·
4 Posts
I had a 16 Crosstrek but only kept it a year and a half. I ordered an 18 Limited. At 40,600 miles, my driver's headlight went out. They are the LED's that swivel. The swivel feature was the problem, it turned off the light for safety but I think that is a safety issue since they LED was good. I found out if you press the SRH button, the headlights won't turn anymore. I got my light back on, I went to my dealer, they said it would cost $1,437 to replace entire assembly! Of course I refused, wasn't going to pay that. Then a few days later my illumination for my passenger heated seat button went out. It goes on and off now, some loose connection. This should happen with only 40,600 miles on it. So I'm going to get a 16 or 17 Lexus RX hopefully this year. Past Subarus with my family they have been rock solid but now I have these issues, going to get rid of it this year.
So I really have to know something, in this day of new technology and relentless new doodads , why on earth would you not get the extended warranty???
Really??? You want to get a Lexus, without a extended warranty again? Wait til you get out out the B2B warranty and see how much a gauge cluster is, because you can't see the speedo needle anymore!!!
Have you ever thought about used parts?
But then again, I would love to have a used limited with easy problems to fix......
Happy new car shopping!!!
 

·
Registered
Joined
·
8 Posts
Hi I just heard a Subaru recall for 2018-2019 has rear suspension issues, and engines can shut down while driving some software issues so all you folks can now get some problems solved. As for my daughter she has the software issues with not only radio but headlights and other stuff i mentioned on here. May 28th this starts the recall.Christina
I agree with you on the rock solid older Subarus. I have a 2001 Impreza Outback Sport, this car has been the most awesome car i ever owned. It has over 263,000 miles on it. We have driven it numerous times across the US the only problems we incurred was cv shafts after the originals went. New stuff isnt like the original stuff. Many things have went because of its age. But things were replaced as they went, like alternator, starter, new exhaust system that sort of thing. I got it in Ca. so it has lasted awhile while I live in NYS. Best car I ever owned..But the new cars especially Crosstreks have been nothing but a nightmare.
 

·
Registered
Joined
·
50 Posts
So I really have to know something, in this day of new technology and relentless new doodads , why on earth would you not get the extended warranty???
Really??? You want to get a Lexus, without a extended warranty again? Wait til you get out out the B2B warranty and see how much a gauge cluster is, because you can't see the speedo needle anymore!!!
Have you ever thought about used parts?
But then again, I would love to have a used limited with easy problems to fix......
Happy new car shopping!!!
Extended warranties are not worth it. If I got one, I wouldn't have a single problem, that is how it works for me. Lexus with the V6 are much more reliable in general, they have been making that 3.5 for along time. People say oooo you are buying a Lexus, I told them a used Toyota 4Runner is more expensive because of the off-road capabilities. Since I drive mostly on paved roads, and a want a little better gas mileage then the 4Runner, going to get Lexus. I am looking at a certified Lexus from 2017 that has bumper to bumper coverage, and I won't have to pay $55,000 for a new one, just the low 30 range.
 
1 - 13 of 13 Posts
Top