[Michael S]

After having no issues for over a year, my 2021 Crosstrek now cannot download my phone book on an android device. It shows that the phone is connected and I can dial a number manually. Any suggestions?

 

[SRFast]

The phonebook download is problematic. Make sure "Contact Sharing" is enabled for the Subaru BT connection on your phone. This setting is under "Connected Devices" in the Android Settings. Make sure the setting is enabled on the HU also. You can always forget the BT connection on both the HU and phone and re-pair them from scratch. I use Android Auto and it has no issues with my contacts. Good luck.

 

[Michael S]

Thanks. Under "Settings-Connections-Bluetooth" I found additional settings that I did not know were there. Under "Subaru BT-Settings" somehow "Contact access" had been turned off. Turning it on appears to fix the problem. Android Auto on by Crosstrek requires phone to be connected by cable. Unless I need Maps, I don't usually bother to connect.

 

[Adam999]

Thanks. Under "Settings-Connections-Bluetooth" I found additional settings that I did not know were there. Under "Subaru BT-Settings" somehow "Contact access" had been turned off. Turning it on appears to fix the problem. Android Auto on by Crosstrek requires phone to be connected by cable. Unless I need Maps, I don't usually bother to connect.

thanks for the info

 

[Adam999]

After having no issues for over a year, my 2021 Crosstrek now cannot download my phone book on an android device. It shows that the phone is connected and I can dial a number manually. Any suggestions?

Turn of the car and turn it on again, then reset the system and reconnect

 

[[email protected]]

I was told Tmobile does not work. Can’t confirm or deny that

 

[Thsleep]

Content access was the issue. I turned it on and phonebook and recent calls downloaded. Thanks!

 

[ATMGarcia]

The phonebook download is problematic. Make sure "Contact Sharing" is enabled for the Subaru BT connection on your phone. This setting is under "Connected Devices" in the Android Settings. Make sure the setting is enabled on the HU also. You can always forget the BT connection on both the HU and phone and re-pair them from scratch. I use Android Auto and it has no issues with my contacts. Good luck.

After going through the massive search to figure out how to update the software with a USB, it was my Bluetooth settings all along! Thanks for this. At least I was able to do it all myself and saved nearly $300 from the dealer.

 

[Alberta Forester]

Thanks for the info guys. I also found in my "Subaru BT-Settings" somehow the "Contact access" had been turned off. I don't have a Crosstrek but I have a 2019 Forester but this info worked for me.